Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation email once your payment is processed.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets. All transactions are securely processed.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, please contact our customer service immediately as we process orders quickly.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination.
How long does delivery take?
Standard shipping takes 7-15 business days internationally. Express options (3-7 days) are available at checkout.
Do you offer free shipping?
We offer free standard shipping on orders over $150 USD. This applies to most destinations - check your cart for details.
Returns & Exchanges
What's your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in original packaging. Final sale items are non-returnable.
How do I initiate a return?
Visit our Returns Center in your account dashboard to generate a return label. Returns without authorization may not be processed.
Can I exchange an item?
Yes! You can exchange for a different size or color within 14 days, subject to availability. Contact our support team for assistance.
Sizing & Product Info
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For Y2K and vintage styles, we recommend checking measurements as sizing may differ from modern standards.
Are your products true to size?
Most items run true to size, but we provide specific measurements for each product. Korean fashion items may run smaller - check individual product notes.
What materials are used in your clothing?
We use a variety of high-quality materials depending on the collection. Product descriptions include full material composition for each item.
Customer Service
How can I contact customer service?
Our support team is available 24/7 via email at [email protected] or through the live chat feature on our website.
What are your customer service hours?
We operate 24/7 to serve our global customers. Response time is typically within 2-4 hours during business days.
Do you offer styling advice?
Absolutely! Our fashion consultants can help you create the perfect Y2K, gothic, or streetwear look. Contact us with your style preferences.
