Shipping policy
Shipping Methods & Delivery Times
At SofiChic, we offer worldwide shipping through trusted carriers to deliver your Y2K, Gothic, and Streetwear fashion pieces right to your doorstep. Standard shipping typically takes:
- Domestic Orders: 3-7 business days
- International Orders: 7-21 business days depending on destination
- Express Shipping: Available at checkout (2-5 business days)
Processing time for Vintage and Korean Fashion items may require 1-3 additional business days for quality inspection.
Shipping Rates
We offer competitive shipping rates calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free shipping promotions may apply during special events - check our homepage for current offers!
Order Tracking
Once your Sexy or Casual fashion order ships, you'll receive a confirmation email with tracking information. You can:
- Track your package directly through the carrier's website
- Check order status in your SofiChic account
- Contact our customer service for assistance
Customs & Import Duties
For international orders:
- Recipients are responsible for any customs fees, taxes, or import duties
- These charges vary by country and are not included in your order total
- We declare all packages at full value as required by international law
Shipping Restrictions
Some items in our Gothic and Vintage collections may have shipping restrictions to certain countries due to:
- Local import regulations
- Material restrictions
- Cultural sensitivities
If your order contains restricted items, our team will contact you promptly.
Damaged or Lost Packages
In the rare event your Streetwear or Korean Fashion items arrive damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damaged items and packaging
- We'll arrange for replacement or refund
For lost packages, we'll initiate an investigation with the carrier after 15 business days from the expected delivery date.
Returns & Exchanges
Please see our separate Returns Policy for information about returning or exchanging items. Shipping costs for returns are the customer's responsibility unless the return is due to our error.
Contact Us
For any shipping-related questions about your Y2K or Casual fashion order, please contact our customer service team at [email protected] or through our contact form.
