Tracking order
How to Track Your Order
At SofiChic, we make it easy for you to track your fashion order every step of the way. Here's how our order tracking process works:
- Order Confirmation: After placing your order, you'll receive an email confirmation with your order details and estimated delivery timeline.
- Processing: Our team prepares your Y2K, Gothic, or Streetwear items for shipment (typically within 1-3 business days).
- Shipping Notification: Once shipped, you'll receive another email with your tracking number and carrier information.
- In Transit: Use the provided tracking number to monitor your package's journey to you.
- Delivery: Your stylish Vintage or Korean Fashion items will arrive at your doorstep!
Tracking Your Package
To track your SofiChic order:
Method 1: Carrier Website
Click the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.
Method 2: Third-Party Tracking
For comprehensive tracking across multiple carriers, we recommend using:
17Track - a reliable global package tracking platform.
How to use 17Track:
- Visit www.17track.net
- Enter your tracking number in the search field
- Click "Track" to view real-time updates
Tracking FAQs
Why isn't my tracking information updating?
Carriers typically update tracking information every 24-48 hours. If there's no update after 3 business days, please contact our customer service.
My package shows delivered but I haven't received it. What should I do?
First check with neighbors or your building management. If still missing, contact the carrier directly, then reach out to our support team if unresolved.
How long does international shipping take?
Delivery times vary by destination, but most international orders arrive within 7-15 business days after shipping.
Need help with your order tracking? Our fashion-forward support team is here to assist!
Email us at: [email protected]
Live Chat: Available Mon-Fri, 9AM-6PM (GMT)
